Who are we?
What technical support do we offer, and how?
Where can I access the contracts?
Is there a trial period for the services we offer?
What is the cancellation procedure if you no longer wish to use our services?
Are there discounts for distributors or resellers?
Where can I find the invoice for my services?
Does the price include TAX?
Is the TAX itemized on the invoices?
Do we send invoices by mail?
Is it possible to register a domain name for more than one year while the hosting service is only for one year?
How long does it take between the request for a service and its availability?
What type of servers do we use?
Do you use a control panel?
Is there a bandwidth limit?
Can I create subdomains under the registered domain?
Can websites be published through FTP?
Do you include advertising in your web hosting?
Can I host multiple domains on a single hosting space?
Can I buy hosting after registering the domain with another provider?
Is it possible to increase my storage during the contract period?
Is the number of databases supported by the web hosting service limited?
Does it support PostgreSQL or other databases, or just MySQL?
How long does it take to set up the service?
Do I need Linux knowledge to manage my website?
What types of applications can I publish on my web hosting?
Are pages with adult content allowed?
Will I have access to my pages at all times?
What is my monthly transfer volume?
How long does it take to register a domain name?
What does domain redirection mean?
Does registering a domain name allow it to be redirected to a website?
How does a domain transfer work?
Who owns the domain?
Can a domain's DNS be changed?
Can I register a domain name that has just expired?
How can I use a domain name registered with another company?
Can I transfer a newly registered domain?
We are a young company, formed by a group of independent professionals with extensive experience in the IT sector. Our goal is to offer an excellent quality/price ratio in all our services. For more information, please visit our About US page.
What technical support do we offer, and how?
We offer technical support primarily through tickets in our User Area, with response times averaging under 24 hours.
Where can I access the contracts?
You can view our standard contracts by visiting our Contracts page.
Is there a trial period for the services we offer?
Yes, there is a 30-day trial period, except for domain names, which are non-refundable. You can check our Money-Back Guarantee page for more information.
What is the cancellation procedure if you no longer wish to use our services?
To request cancellation of any service, please send us a ticket from the User Area with your request. The trial period lasts 30 days, and if you're not satisfied with the service during that time, we will refund your purchase price, except for the domain name, which is non-refundable.
Are there discounts for distributors or resellers?
No, we don't currently offer special programs for resellers or distributors.
Where can I find the invoice for my services?
After your purchase, you can visit the User Area of our website to view and print your invoice.
No, as stated on our website, all prices are subject to applicable current tax based on your tax residency.
Is the TAX itemized on invoices?
Yes, all our invoices provide a detailed breakdown of the TAX.
You can view and print the invoice from the User Area of our website.
Is it possible to register a domain name for more than one year while the hosting service is only for one year?
Yes, it is possible. They are two complementary services, although their management is independent.
How long does it take between the request for a service and its availability?
Registration occurs within approximately 24 hours after payment verification. Additionally, domain registrations usually take another 24-48 hours to propagate.
What type of servers do we use?
We use Linux-based servers equipped with advanced processors, memory, and RAID disks, all maintained in a controlled environment for humidity and temperature. They are connected to the Internet through multiple nodes, guaranteeing 99% uptime. More information is available on our Data Center page.
We have our own control panel, created by our engineers, which provides complete control over the hosted websites to manage users, emails, usage, and access statistics.
Our servers feature 1000 Mbps network cards and come with no bandwidth limitations.
Can I create subdomains under the registered domain?
Yes, you can create subdomains within the registered domain using our DNS Zone Panel and associate them with the web hosting via an .htaccess file. If you submit a ticket, we can configure it for you.
Can websites be published through FTP?
You need to use FTP for this process. We recommend using an FTP program to publish your website, as it provides faster speeds.
Do you include advertising on your web hosting?
We do not include any advertising.
Can I host multiple domains on a single hosting space?
Every hosting is linked to a unique domain.
Can I buy hosting after registering the domain with another provider?
Yes, you can sign up for hosting even if you've registered your domain name with another provider. Just set your domain to the name servers (DNS) we provide.
Is it possible to increase my storage during the contract period?
Yes, you can increase the space during the contracted period by upgrading your service to a higher tier. To upgrade, you just need to pay the difference between the two services for the remainder of the contracted term.
Is the number of databases supported by the web hosting service limited?
Yes, each service offers several databases that you can create.
Does it support PostgreSQL or other databases, or just MySQL?
It depends on the service you choose. Linux server hosting includes MySQL databases.
How long does it take to set up the service?
Setup takes about 24 hours after we verify payment for the service. Once set up, you can configure email accounts, publish web pages, and more.
Do I need Linux knowledge to manage my website?
No need to worry. We offer a comprehensive control panel that allows you to manage all your web hosting settings effortlessly, without any prior knowledge.
What types of applications can I publish on my web hosting?
Company pages, personal pages, online stores, discussion forums, guestbooks, etc. Any pages that do not meet the conditions in our Standard Contracts are not allowed..
Are pages with adult content allowed?
No, pages with adult content are not allowed because of their high traffic volume. You can contact us regarding your specific case so we can offer a customized quote for you.
Will I have access to my pages at all times?
Yes, with FTP access, you can access your pages anytime, day or night, and modify them as you see fit.
What is my monthly transfer volume?
All our web hosting, email accounts, and website builder services currently provide unlimited data transfer rates.
How long does it take to register a domain name?
A domain name is typically registered within an hour of validating the purchase request. It usually becomes visible online within 24 to 48 hours of registration, as that’s the time needed for its propagation across the internet.
What does domain redirection mean?
Redirecting a domain to a web space means pointing that domain to any web page on the internet. This way, when someone types your domain name into a browser, they will be directed to the web address you specified. Additionally, incoming emails addressed to that domain will be forwarded to the email address provided by the client.
Does registering a domain name allow it to be redirected to a website?
No, domain name registration doesn't include URL redirection.
How does a domain transfer work?
Domain names are registered in a global database managed by various registrars. Transferring a domain involves moving it from one registrar to another. This process is manual, leading to delays in transfers, and is often hindered by some registrars' reluctance to approve such transfers.
The steps to follow are:
The transfer process is typically completed in about seven days.
Domain ownership, which refers to the right to use it for the contracted period, always belongs to the registered user, not the company with which they registered it. This means the customer is the owner of the domain and will maintain control over it under any circumstances. Through our Domain Panel, customers can fully and freely manage their domain name. They can change contact information, modify DNS settings, lock and unlock, and more.
Can a domain's DNS be changed?
With our Domain Panel, customers can easily manage their domain name. They can update contact information, modify DNS settings, lock and unlock, and more.
Can I register a domain name that has just expired?
No, registrars usually lock domains for 60 to 90 days after the expiration date. This measure allows the owner to recover the domain before it becomes available again.
How can I use a domain name registered with another company?
If you have a domain name with another company and want to sign up for hosting with us, just change your domain's DNS to point to our servers. You can find the details of the new DNS you need for your domain name in our User Area. If you don't have access to your domain, contact your current provider and request a change to the new DNS.
Can I transfer a newly registered domain?
No, a domain cannot be transferred within the first 60 days from one registrar to another.